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Privacy Policy

Last Updated: April 8, 2026

Welcome to Eco Pass! We are thrilled to have you as part of our community. At Eco Pass (accessible via https://www.ecopass.me/), we are committed to helping you live a more sustainable lifestyle while protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our membership-based platform, including our credit-based subscription system and personalized dashboard.

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By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide you with the best eco-friendly experiences and track your environmental impact, we collect several types of information:

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  • Personal Identification Information: Name, email address, phone number, and mailing address.

  • Account and Subscription Data: Subscription tier details (10, 30, or 60 credits), credit balance, and transaction history.

  • Lifestyle Habits, Preferences, and Sustainability Goals: Information you choose to share about your lifestyle habits (e.g., transportation choices, food preferences like vegan/vegetarian, recycling/composting habits), sustainability goals, interests, and the types of experiences you want (e.g., vegan cooking classes, tree planting activities, recycling workshops). You may provide this through onboarding questions, surveys, dashboard settings, or when interacting with our features.

  • Usage Data: Information about how you use our platform, including the experiences, workshops, services, or retreats you view and redeem; pages/screens you interact with; and feature usage (including engagement with recommendations).

  • Environmental Impact and Savings Data (Dashboard Data): Information you provide and information we calculate or infer to power your personalized impact dashboard, such as estimated carbon savings, waste diverted, trees planted, public transit usage/redemptions, and other sustainability metrics and “savings” estimates. These calculations may be based on information you provide, your redemptions, and standard estimation methodologies.

  • Location Data: General or precise location information (for example, to suggest nearby partner experiences and public transportation options). You can control precise location sharing through your device settings (if applicable).

  • Device and Log Data: IP address, device type, operating system, browser type, unique device identifiers, and diagnostic data collected automatically when you use our website or services.

  • Payment Information: Payment details are processed via secure, third-party payment processors. We do not store full credit card numbers on our servers.

2. How We Use Your Information

Eco Pass uses the collected data for the following purposes:

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  • Service Delivery (Credit-Based Services): To create and administer your account, manage your membership tier and credit balance, process payments, process and confirm credit redemptions, and facilitate access to workshops, experiences, services, retreats, and public transportation passes.

  • Personalized Dashboard and Environmental Savings Tracking: To generate and display your impact metrics, sustainability progress, and estimated environmental “savings” (e.g., carbon, waste, or other impact estimates) based on your activity, redemptions, and information you provide.

  • Personalization and Recommendations: To tailor the content you see (including suggested experiences and actions) based on your stated preferences, lifestyle habits, goals, location (if enabled), and prior redemptions.

  • Communication: To send you service-related messages (e.g., confirmations, credit updates, policy changes), respond to your requests, and (if you opt in where required) send marketing or promotional communications about new offerings and community events.

  • Community Connection: To facilitate your participation in our Facebook group and other community-building initiatives, where applicable and subject to those third parties’ policies.

  • Improvement and Analytics: To analyze platform usage, debug and maintain our services, improve our offerings, and develop new features that help our community make a bigger positive impact on the planet.

  • Security and Fraud Prevention: To help protect Eco Pass, our members, and partners by monitoring for suspicious activity, preventing fraud, and enforcing our terms and policies.

  • Legal Compliance: To comply with applicable laws, lawful requests, and legal processes.

3. Sharing Your Information

We do not sell your personal data. However, we may share information in the following circumstances:

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  • Local Business Partners (Credit Redemption): When you redeem credits for a workshop, service, retreat, or other offering, we share the information reasonably necessary for the partner to confirm your redemption and provide the experience. This may include your name, contact information (such as email or phone number), redemption details (what you booked, date/time), and any information you choose to provide that is needed for delivery of the experience (for example, accessibility notes or dietary preferences, if applicable).

  • Service Providers: We share data with trusted third-party vendors who assist us with hosting, analytics, customer support, email delivery, and payment processing. These providers are authorized to use personal information only as necessary to provide services to us.

  • Legal Requirements: We may disclose information if required by law or to protect the rights and safety of Eco Pass, our members, our partners, or the public.

  • Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, information may be shared as part of that transaction, subject to standard confidentiality protections.

4. Data Security

The security of your data is a top priority. We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on where you live (such as California), you may have specific rights regarding your data:

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  • Access and Portability: You can request a copy of the personal data we hold about you.

  • Correction: You can update certain information in your account settings and may request that we correct inaccurate personal information.

  • Deletion: You may request that we delete your personal information, subject to certain legal obligations and permitted exceptions (for example, to complete transactions you requested, for security, or to comply with law).

  • Manage Dashboard and Personalization Settings: You can manage parts of your dashboard settings and the information you provide for personalization (such as sustainability goals and lifestyle preferences) through your account, where available.

  • Marketing Preferences: You can opt out of promotional emails at any time by clicking the "unsubscribe" link. You may still receive transactional or service-related messages.

6. Compliance (CCPA and Other U.S. Privacy Laws)

This section provides additional disclosures for residents of certain U.S. states, including California.

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California (CCPA/CPRA) Disclosures. If you are a California resident, you may have the right to: (a) know what personal information we collect, use, disclose, and share; (b) access your personal information; (c) delete personal information; (d) correct inaccurate personal information; (e) obtain a copy of personal information in a portable format; and (f) not be discriminated against for exercising your rights.

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Categories of Personal Information Collected. In the last 12 months, we may have collected the categories described in this Privacy Policy, which can include identifiers (such as name and email), commercial information (such as subscription tier and redemption history), internet or network activity (such as usage data), geolocation data (if enabled), and inferences (such as preferences used to personalize recommendations).

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Purposes for Collection. We collect and use personal information for the purposes described in “How We Use Your Information,” including providing our services, personalization, analytics, security, and improving our platform.

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Selling/Sharing for Targeted Advertising. Eco Pass does not sell your personal information. We also do not share personal information for cross-context behavioral advertising as that term is defined under California law.

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Sensitive Personal Information. We do not intentionally collect “sensitive personal information” as defined by the CPRA to infer characteristics about you. If you choose to provide information that could be considered sensitive (for example, health-related details such as allergies or accessibility needs) for the purpose of participating in a specific experience, we use it only as needed to provide that experience.

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Exercising Your Rights. To exercise applicable privacy rights, contact us using the information in the “Contact Us” section. We may need to verify your identity before fulfilling certain requests. You may also designate an authorized agent to submit requests on your behalf where permitted by law.

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Other U.S. State Privacy Laws. Depending on your state of residence, you may have similar rights to access, delete, correct, or obtain a copy of your personal information, and to opt out of certain processing in some circumstances. We will honor applicable rights in accordance with relevant U.S. privacy laws.

7. Cookies and Tracking Technologiest

We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and understand how you interact with our dashboard. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites or social media groups (such as our Facebook community). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you visit.

9. Changes to This Policy

Eco Pass may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us:

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Eco Pass
Email: hello@ecopass.me
Website: https://www.ecopass.me/

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